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TomTom 400 purchased and received... disappointment ensues

Why can't anyone get this right? I signed up for Gold because I liked the MyRoute-App.  I ditched the old Garmin Zumo because it's software sucks. I bought a TomTom 400 Rider. High expectations. Connect the device. Install the connector on Mac. Export to TomTom 400. Shows as successful.  No route shows on device.  Disappointment. Did I expect too much? 

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Maby you forgot to click on 'import route' on your TomTom Rider 400?

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