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Can't create a support ticket - i'm a Lifetime member

I found this reported in another thread but it is still happening.  I'm a lifetime member... when I click "New Support Ticket" I get an error message saying only gold members receive personal support.  Please advise

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Same problem I am a VIRP member, I have a problem with save to T/T mydrive but cant find a way to ask a question or get support.

Help !

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