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Can't create Support Ticket I am a 30days gold member with a problem to be addressed

I am prepared to pay for gold membership, but not until I get this fundamental problem solved. But I can't get help because the support ticket option does not work.

 The problem is:

 I am not receiving audible navigation through my Scala FreeCom 1 Headset. I have the default setting MEDIA activated in setting's. I am using a Galaxy S8 Smartphone.

I know the blue-tooth is working OK because it works fine using a Blue-tooth Speaker, which coincidently also receives phone calls. So why not my helmet head set ?

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