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Fails under lock screen

I have posted this problem before but it doesn't seem to appear on the page. The navigation app doesn't appear to function with the screen locked, I will get maybe one voice prompt but the nothing. The advice was to uninstall and reinstall the app, I have done this and the problem persists.
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Dear Gregory,

I have made a ticket of your question. This will make it easier to help you.

Kind regards,

Koen Meijering

Customer Support

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