my use of the web app is blocked by the message 'You need a wider screen to use MyRoute-app' small print then says I need a width of 800 pixels.
This is on a Sony Experia Z (screen resolution 1080 x 1920) with the Chrome browser.
The app is for smartphone and iPhone (Apple Store and Google Pay).
The webapplication (www.myrouteapp.com) is for PC's, laptops, notebooks, McBopoks and tblets (not for smartphones).
In that case the error message is wrong!
The failure is not lack of pixels but that use on phone is blocked.
I agree that a bigger screen makes the web app easier to use but I would like to be able to make last minute route changes on the phone if nothing else is available.
We make in the feature a mobile version of our webapplication.
But now is the technique not good enough.
I manage to make it work on Samsung Note3, with firefox and desktop mode. But the map screen is very small. But i can download the route to the phone and transfer the file with OTG to the Tomtom rider.
The application or the website?
We're working hard on implementing a working mobile version of MyRoute-app. The real challenge lies in converting the route editor to a much smaller screen (smartphone), and making it work. It is a matter of taking our time and care to do it right, so hopefully our users can hang on just a little longer!
So in short: it's coming (soon-ish?)
Am I missing something...? because the app works just fine on my smartphone (iPhone 5s)! I used to get that same error but after removing the app and downloading it again the problem was solved.
Dear Louise Roberts,
I am going to help you out with that matter but first things first. As a Gold member you should always have access to our ticket system, and if this is not the case we have to get to the bottom of as to why, as soon as possible. Could you check something for me ? Could you open 'My account' (On the top right of the page click your name>then click 'my account'). On this page can you tell me what your status currently is (lower-right section of the page). If it currently says 'Basic' and you've completed the purchase of Gold then our administration will take care of it as soon as possible. If it does say Gold but you still cant access the tickets then it's a different story (still administration will get you the proper status quick). An as to your resolution on your tablet, normally i would ask for a screenshot which would help out a lot for a quick answer, but without a ticket that going to be difficult. So i would like to know: Which browser are you using on your tablet? I'd say in 9/10 cases the solution has to do with your browser being zoomed in. This is difficult to see, but check if it is the case and if so: zoom to 100% and the problem will be solved.
My status is 'lifetime member'.
But thanks for the suggestion on the zooming - you were right - problem solved thanks.
I would be grateful if you could address the problem on lack of access to the ticket system (altho' I am not currently in need of any help).