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Navigation fails when iPhone screen locks. 2nd complaint

Hi, the clue is in the title. When I navigate with the phone unlocked the app seems to work ok. When the phone locks the app freezes and leaves me stranded without navigation.

1 person has this problem

I have the same problem on Android, I have tried uninstalling and reinstalling to no avail.

Dear all,

Thank you for raising this question.

The most common solution to this problem is reinstalling the app. Then switch of voice guided instructions for once, If you switch it on afterwards, everything should work correctly.

Kind regards,

Koen Meijering

Customer Support