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Windows connect issue

I have a route.  I connect my BMW Motorrad Navigator VI (garmin) unit and select export.  I get the pop-up window asking whether this is a Mac or a windows pc, when I go to select the Windows PC, the arrow doesn't change to a finger and I cannot select Windows PC (It is a windows desktop, core i5 processor running Windows 10).

Furthermore, I open the route in basecamp and it is not the same route

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