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"BMW Car" Export Can Not Find USB Thumb Drive (Connector Issue)

I opened a support ticket a couple of weeks ago.  Seems no one cares to respond so I will post this issue here:

Export fails with: "Device cannot be found or be written to"

I have a USB Thumb Drive with all following folder structure:

- \BMWData\Nav
- \BMWData\Navigation\Routes

The connector shows me the "BMW Car" export option but always fails with the above error.  It appears that the connector cannot find my USB device.  I have tried both NTFS and FAT formatting for the USB Thumb Drive...

I am using Win10 Pro
1 Comment

Dear Edward,

Thank you for your question.

I have made a ticket of this Forum topic. You will get an answer as soon as possible.

Kind regards,


Customer Support