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Unable to calculate route on iOS

Hi. Set up a route from home to Essex last night on my PC. Today I tried to open it on the phone and I kept getting the error “unable to calculate route “. I tried several times en route with the same error. I then stopped and asked it to calculate a new route from where I was. I then got the same error message. What gives ? I’ve just subscribed for 3 years and it’s not working for at all.
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Dear Paul,

Can you please send me the route, I will then be able to see where the problem is. Furthermore, it may help to delete the app and reinstall it.

Kind regards,


Customer Support